Privacy Policy

Privacy Policy

Last Updated: December 14, 2025

This Privacy Policy describes how The Frenchie Vault | Premium Frenchie Gear ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at frenchievault.cc (the "Site") or make a purchase from us.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

A. Information You Provide to Us:

Account Information: Name, email address, phone number, shipping and billing addresses
Payment Information: Credit card details, billing information (processed securely through our payment processor)
Order Information: Purchase history, product preferences, shipping preferences
Communication Information: Customer service inquiries, product reviews, survey responses

B. Information Collected Automatically:

Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages visited, time spent on pages, links clicked, referring website
Location Information: General geographic location based on IP address
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track activity and store certain information

C. Information from Third Parties:

Social media platforms (if you interact with us on social media)
Marketing and analytics partners
Fraud prevention services

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment:

Process and fulfill your orders
Send order confirmations and shipping notifications
Provide customer support
Handle returns and refunds

Communication:

Respond to your inquiries and requests
Send you marketing emails about new products, promotions, and updates (with your consent)
Send transactional emails (order updates, password resets, etc.)

Site Improvement:

Analyze how customers use our Site
Improve our products, services, and customer experience
Conduct research and analytics
Test new features and functionality

Legal and Security:

Prevent fraud and unauthorized transactions
Comply with legal obligations
Enforce our Terms of Service and other policies
Protect our rights and the rights of others

3. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf:

Shopify: Our e-commerce platform provider
Payment Processors: To process your payments securely
Shipping Carriers: To fulfill and deliver your orders
Email Service Providers: To send marketing and transactional emails
AutoDS: Our dropshipping fulfillment partner
Analytics Providers: Google Analytics and similar services
Marketing Partners: Facebook, Google Ads, and other advertising platforms

Legal Requirements: We may disclose your information if required by law, court order, or government request, or to:

Comply with legal processes
Enforce our policies
Protect our rights, property, or safety
Prevent fraud or illegal activity

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share your information for other purposes with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Understand how you use our Site
Deliver targeted advertising
Analyze Site performance

Types of Cookies We Use:

Essential Cookies: Required for the Site to function properly
Analytics Cookies: Help us understand Site usage (Google Analytics)
Marketing Cookies: Track your activity for advertising purposes (Facebook Pixel, Google Ads)

Managing Cookies: You can control cookies through your browser settings. Note that disabling cookies may affect Site functionality.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability:

Request a copy of the personal information we hold about you
Request your data in a portable format

Correction:

Request correction of inaccurate or incomplete information

Deletion:

Request deletion of your personal information (subject to legal obligations)

Opt-Out:

Unsubscribe from marketing emails (click "unsubscribe" in any email)
Opt out of targeted advertising
Disable cookies through browser settings

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).

To Exercise Your Rights: Contact us at support@frenchievault.cc with your request.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes described in this Privacy Policy
Comply with legal obligations (tax, accounting, legal requirements)
Resolve disputes and enforce our agreements

Typically, we retain order information for 7 years for tax and accounting purposes.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Security Measures Include:

SSL encryption for data transmission
Secure payment processing through PCI-compliant providers
Regular security audits and updates
Limited employee access to personal information

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at support@frenchievault.cc.

10. International Users

Our Site is operated in the United States. If you are located outside the U.S., please be aware that information we collect will be transferred to and processed in the United States. By using our Site, you consent to the transfer and processing of your information in the United States.

11. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our Site does not currently respond to DNT signals.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

Material changes will be communicated via email or a prominent notice on our Site.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@frenchievault.cc
Business Name: The Frenchie Vault | Premium Frenchie Gear
Website: frenchievault.cc